By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement as defined below. You have the right to cancel this service up to 7 days prior to the start of the agreed service or parts of.
Confidentiality: DingBatt Dog Training respects your privacy in accordance with the GDPR, and must insist that you also rejector privacy, as well as that of fellow clients. You agree that you will not share your access to this course with any other persons, except for family members. By agreeing to these, you acknowledge that all confidential material and information revealed to you is and remains the sole intellectual property of DingBatt Dog Training or the participant who revealed it.
Payments: If your payments are not made in a timely fashion for any reason DingBatt Dog Training may suspend your participation all or part of the service until your account is brought current.
Disclaimer: DingBatt Dog Training are not qualified to provide veterinary or legal advice and the information they provide is not intended as such.
Delays and postponements: We reserve the right to postpone dates where weather or elements outside of our control cause running of dates not to be possible. Postponed class/ appointment dates will be rescheduled.
Termination: DingBatt Dog Training is committed to providing all participants with a positive and productive experience. You agree that DingBatt Dog Training at it's sole discretion, may limit, suspend, or terminate your right to participate in the agreed service without forgiveness of any previous payments if you wish to leave, become disruptive or difficult to work with, fail to follow guidelines or if your behaviour impairs the ability of instructors or fellow participants to participate. In the rare case of termination, an End of Contract Agreement must be signed by both the client and DingBatt Dog Training to release the clients from the financial obligation and protect the integrity and content of the program. Breach of the terms within the ECA may result in legal proceedings being actioned against the client.
Refunds: All deposits are non-refundable but can be placed on hold for future placements if available and for suitable services. Upon termination, no refunds of previously made payments will be offered once service access has been granted, irrespective of whether access of the student has been actioned. The exception to this is if a client has paid annually, and a program is drip fed, then a refund of unavailable materials at the time of notice will be issued.
Visits: Any cancellation of a pre-paid booked appointment requires 48 hours notice of intended cancellation. Refunds or rescheduling will be offered when 48 hours notice of intended cancellation is provided. Where cancellations are within 48 hours of the appointment no refund will be provided.
Classes: Any cancellation of a pre-paid booked class requires 7 days notice of intended cancellation. Refunds or rescheduling will bee offered when 7 days notice of intended cancellation is provided. Where cancellations are within 7 days of the first class date no refund will be provided. Part refunds will not be offered for missed dates where classes with multiple dates operate.
Complaints Procedure: Complaints are an opportunity for improvement, which are embraced by DingBatt Dog Training. We take time to understand the customers unique perspective, encourage open lines of communication to resolve the issue, and ensure that the solution we have created solves the client's problem long term and leaves them feeling listen to, valued and appreciated.
Privacy Policy
Effective date: October 1, 2019
DingBatt Dog Training ("us", "we", or "our") operates the website www.dingbattdogtraining.co.uk (the "Service"), the facebook page www.facebook.com/sarahhedderlydingbattdogtraining
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.dingbattdogtraining.co.uk
Definitions
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on a User’s device.
Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your data.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject
Data Subject is any living individual who is the subject of Personal Data.
User
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Types of Data Collected and how it is used
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
¥ Email address
¥ First name and last name
¥ Phone number
¥ Address, State, Province, ZIP/Postal code, City
¥ Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
¥ Session Cookies. We use Session Cookies to operate our Service.
¥ Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
¥ Security Cookies. We use Security Cookies for security purposes.
Use of Data
DingBatt Dog Training uses the collected data for various purposes:
¥ To provide and maintain our Service to you
¥ To personalise our online services or Programs to tailor individual experiences and needs
¥ To notify you about changes to our Service
¥ To allow you to participate in interactive features of our Service when you choose to do so
¥ To provide customer support
¥ To gather analysis or valuable information so that we can improve our Service
¥ To monitor the usage of our Service
¥ To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Retention of Data
DingBatt Dog Training will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
DingBatt Dog Training will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
DingBatt Dog Training will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, DingBatt Dog Training may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
DingBatt Dog Training may disclose your Personal Data in the good faith belief that such action is necessary to:
¥ To comply with a legal obligation
¥ To protect and defend the rights or property of DingBatt Dog Training
¥ To prevent or investigate possible wrongdoing in connection with the Service
¥ To protect the personal safety of users of the Service or the public
¥ To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use the highest commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.
"Do Not Track" Signals
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Rights
DingBatt Dog Training aims to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
You have the right:
¥ To access and receive a copy of the Personal Data we hold about you
¥ To rectify any Personal Data held about you that is inaccurate
¥ To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to DingBatt Dog Training. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
Third Party Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Behavioural Remarketing
DingBatt Dog Training uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Facebook
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Zapier
Zapier is used to transfer data from one third party to another to better serve our clients with the information they have requested. Access to this account is password protected and accessible only to administration of DingBatt Dog Training. Their Privacy Policy can be viewed at https://zapier.com/privacy/
Mailchimp
Mailchimp is used to store email lists and create campaigns to be emailed to subscribers. Access to this account is password protected and accessible only to administration of DingBatt Dog Training. Their Privacy Policy can be viewed at https://mailchimp.com/legal/privacy/
Payment protection
We provide paid products and/or services within the Service. We use telephone-based payment system and third-party services for payment processing (e.g. payment processors).
Protecting telephone-based payment card data
We accept and/or process payment card data over the telephone. We do not hold any customer card details, in order to protect our customers from compromise and fraud. Where call recording is applicable for quality, training purposes or fact verification purposes, all sensitive data is blocked from the recording and rendered irretrievable and unusable after authorisation, in compliance with PCI DSS standards.
We will not under any circumstances store your payment card details. Payment is taken live ‘in call’ and details are entered into a card machine which is owned, serviced, processed and managed by Global payments LTD (see below for a link to their privacy policy).
Third party payment services
When using a third party payment service, any information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Global Payments
Their Privacy Policy can be viewed at https://www.globalpaymentsinc.com/en-gb/privacy-statement
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
PayPal
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Other Payments
All other payments received by DingBatt Dog Training are via Bank Transfer or Standing Order which is entirely within the customers control. We hold no data regarding the sending bank details, only a record of the payment made to adjust the customers expense file. Please see your own bank privacy policy for further details on this.
Additional Details
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: sarahhedderly@aol.com